Q: Members of my department need to collaborate and share documents amongst each other, do we use OneDrive? A : OneDrive should be used for your individual file sharing, we would recommend the use of SharePoint for department file and sharing collaboration. Learn about how to restore your file here. Q: What happens if I accidentally delete a file? Can it be recovered? A : Yes, you can restore your deleted file for up to 93 days after. Q: Do I have to download files locally to my computer when I sync from the OneDrive client? A : No, you can save local hard disk space by turning on files-on-demand. Q: Why am I unable to sync my files? A : There can be various reasons, find out more about common sync here. Right click any file or folder in the OneDrive folder and select Send to. Q: What is the maximum file size I can upload for a single file? A : Upload individual files up to 100GB. Install Office 365 on Windows and Mac OS, try Office Mobile for iOS and Android. Q: What do I do if I receive an error that states “Selected Tenant does not exist in tenant “University of Texas at El Paso” and cannot access this application”? A : Open a request with Technology Support here to get access immediately. Q: How do I access my OneDrive account from a web browser? A : You can open any web browser and navigate to Office365, log in with your UTEP email account. International Traffic in Arms Regulations (ITAR) Scan a Document with your Mobile Device (UTEP Video) Set OneDrive Client to Sync Files and Folders (UTEP Video) Get to know OneDrive for Business in two minutes! New
